Shipping Policy
Last Updated: June, 2025
INTRODUCTION
At Bright DiGi Gold, we are committed to delivering your purchased physical gold and silver products safely, swiftly, and transparently. This Shipping Policy outlines our procedures, timelines, and responsibilities related to shipping and delivery.
1. Scope of Delivery
We currently ship physical gold and silver coins within India only. All deliveries are executed through trusted and reputed logistics partners to ensure secure and timely transportation.
2. Types of Products Eligible for Shipping
Only physical gold and silver coins ordered via the Bright DiGi Gold platform are eligible for doorstep delivery. This includes:
- Converted 24K (999) pure digital gold to physical coins.
- 999.9 pure silver coins.
- Gold and Silver Cart orders.
3. Order Processing Time
Orders are typically processed within 1 to 2 business days after payment and delivery request confirmation. Processing time may vary based on order volume, product availability, or special promotions.
4. Estimated Delivery Time
Customers can choose between Standard Delivery and Express Delivery at the time of placing their order, based on their preference and urgency. While we strive to dispatch and deliver all orders promptly, please note that deliveries may be delayed during public holidays, regional festivals, or unforeseen circumstances beyond our control. We appreciate your understanding and patience in such situations.
5. Shipping Charges
Final shipping charges (if any) are calculated and will be displayed at checkout before payment confirmation.
6. Packaging and Security
All products are packed in 100% tamper-proof, secure, and discreet packaging to ensure complete safety. The packages are insured up to their invoice value during transit.
7. Tracking Your Shipment
Once dispatched, customers receive a tracking ID in the Bright DiGi Gold app. You can track the real-time status of your delivery through our logistics partner’s tracking portal. In case of any delays or issues, our customer support team will assist promptly.
8. Delivery Attempts and Re-delivery
Our delivery partner will make up to 2 delivery attempts. If delivery fails after these attempts due to recipient unavailability, incorrect address, or refusal to accept, the order will be returned to us. Re-delivery may be requested; however, additional shipping charges may apply.
9. Customer Responsibility
It is the customer’s responsibility to provide accurate and complete delivery information. At the time of delivery, the customer or a trusted representative must be available to accept the package with a valid government-issued ID for verification.
10. Damaged, Tampered, or Incorrect Products
If you receive a package that appears to be tampered with, damaged, or not as ordered:
- Notify our support team within 30 minutes prior. Please record a video while opening the package. It is important to record the video before opening the packet to ensure we have a clear record of the condition of the contents upon arrival.
We will initiate a replacement after investigation, in line with our Return & Refund Policy.
11. Shipping Restrictions
We do not ship to P.O. Boxes or international addresses. Furthermore, orders are not dispatched on Sundays or public holidays.
12. Fraudulent Orders
Bright DiGi Gold reserves the right to cancel and investigate any order suspected of fraud or unauthorized transactions. In such cases, customers will be notified and refunded (if payment has already been processed).
13. Policy Modifications
We may update this Shipping Policy from time to time to reflect changes in operations, logistics, or compliance. We will post any changes on our website, and it is the user's responsibility to periodically review this policy.
14. Contact Information
For any queries or issues related to shipping, please feel free to contact us:
📧 Email: support@brightdigigold.com
📞 Customer Care: 011-69266552
🕐 Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Bright DiGi Gold is dedicated to making your gold and silver savings journey secure, transparent, and reliable—from click to doorstep.