Refund &
Cancellations

Last Updated: June, 2025

INTRODUCTION

At Bright Digital Gold Pvt. Ltd, we are committed to delivering a secure, smooth, and transparent investment experience. This Refund and Cancellation Policy outlines the terms under which transactions may be cancelled, refunded, or returned when dealing with digital or physical gold/silver.

1. Digital Gold & Silver Purchases

All purchases of digital gold or silver on Bright DiGi Gold are final and non-cancellable once the transaction is completed and confirmed.

The corresponding quantity of metal is instantly purchased and securely stored in your name, hence no refunds or reversals are possible due to the real-time nature of pricing and settlement.

2. AutoSave Transactions

AutoSave investments (daily/weekly/monthly) can be paused or disabled at any time before the next scheduled deduction. Once an AutoSave transaction is processed, it is treated as a completed order and cannot be reversed or refunded.

3. Cancellation of Orders

a. Before Payment Confirmation

You may cancel an order anytime before your payment is processed and confirmed. No charges or penalties will apply if you cancel during this period.

b. After Payment Confirmation

Once payment is confirmed, cancellation is not permitted by the user. However, Bright DiGi Gold reserves the right to cancel an order under special circumstances such as:

• Suspected fraud
• System or pricing errors
• Regulatory or compliance requirements

In such cases, a full refund will be issued.

4. Failed or Duplicate Transactions

Failed Transactions: If your payment is deducted but the transaction fails, we will verify and automatically refund the full amount to your original payment method within 5–7 business days.

Duplicate Charges: If you are charged more than once for the same order, the extra amount will be refunded after verification.

For unresolved issues, contact our support with transaction details for prompt assistance.

5. Physical Delivery Orders

a. Cancellation

You may cancel a physical delivery order only if it has not been processed or dispatched. Once the order is packed or dispatched, cancellation is not possible.

b. Returns & Exchange

Returns are accepted only in the following cases:

• Damaged or tampered package.
• Defective product
• Incorrect item or weight variant received

You must notify us within 30 minutes of delivery and provide:

• Photos or video of the package, product, and invoice
• Confirmation that the item is unused and in original packaging.

c. Refund for Returned Products

If the return is approved and the product is received back in acceptable condition, we will arrange the replacement request for the same product.

6. Non-Refundable Situations

Change of Mind: Cancellations or refunds due to personal preference after purchase are not permitted.

Incorrect Details: Refunds may be delayed or denied if incorrect bank/UPI/payment details were provided by the user.

Delayed Reporting: Refunds for unauthorized transactions reported after significant delay may be declined.

7. Delivery and Return Policy

Digital Delivery: Your digital gold/silver is stored securely in a certified vault upon purchase. You may choose to sell, redeem, or convert it to physical form at any time via the platform.

Physical Delivery: Inspect your package upon delivery. If damaged or tampered, do not accept it and notify us within 30 minutes of the package delivered to you. After final investigation we will arrange a return request for replacement of the product.

9. Contact for Support

For any issues related to refunds, cancellations, or returns, reach out to us:

📧 Email: support@brightdigigold.com
📞 Phone: 011-69266552
🕐 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Note: Bright DiGi Gold reserves the right to modify or update this Refund and Cancellation Policy at any time. Please check this page regularly to stay informed of any changes.