Privacy Policy

Last Updated: May, 2025

INTRODUCTION

At Bright Digi Gold, we are committed to respecting and protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal and financial information when you use our website, mobile app, and associated services (“Platform”). By using our services, you consent to the practices described in this policy. We encourage you to read this document thoroughly to understand your rights and our responsibilities regarding your personal data.

1. Information We Collect

1.1 Bright Digi Gold collects various types of information to provide a secure, personalized, and seamless investment experience. This includes personal identification details such as your full name, email address, phone number, date of birth, residential address, and gender. For regulatory and compliance purposes, we also collect Know Your Customer (KYC) documentation such as your PAN card and Aadhaar card.

1.2 In addition, we collect financial data such as your bank account details, UPI ID, and transaction records, which are necessary to process your investments, redemptions, and fund transfers. We may also collect technical and usage data including your IP address, browser type, device information, operating system, and behavioral patterns like session duration and clicks within the app or website. With your consent, we may collect location data using GPS or IP-based tracking for enhanced service delivery. Furthermore, if you contact our support team, we may store your communications, including emails, chat transcripts, and call logs, for training and resolution purposes.

2. How We Use Your Information

2.1 The information collected is used to fulfill several essential functions that ensure a smooth and safe user experience. Firstly, we use your data to register and manage your account, complete your KYC verification, and facilitate secure transactions involving the buying, selling, or saving of digital gold and silver. We also use your information to provide real-time alerts, confirmations, and updates about your account and investments.

2.2 Secondly, your data is used to comply with applicable legal, regulatory, and taxation obligations in accordance with Indian financial laws. This includes reporting to regulatory bodies, preventing fraud, detecting suspicious activities, and ensuring anti-money laundering compliance. Additionally, we may use your information to understand user behavior, enhance our app features, conduct internal analytics, and personalize your experience by showing relevant content or investment suggestions.

2.3 We may also send you promotional offers, newsletters, and marketing content via email, SMS, WhatsApp, RCS (Rich Communication Services), or in-app messages, where you have given your consent. You may opt out at any time by contacting support@brightdigigold.com.

3. Sharing of Your Information

3.1 Bright Digi Gold does not sell or rent your personal data to any third party. However, under specific circumstances, we may share your information with trusted partners. This includes service providers such as payment gateways, KYC verification agencies, cloud service providers, email communication vendors, and analytics platforms. All such partners are bound by confidentiality agreements and are required to use the data only for the purpose of delivering services on our behalf.

3.2 Your data may also be disclosed to government bodies, enforcement authorities, regulators, or other legal entities if we are compelled by law or court orders. In the event of a business merger, acquisition, or reorganization, your data may be transferred to another entity, but such transfers will be subject to privacy obligations at least as protective as those outlined in this policy.

4. Your Rights and Choices

4.1 As a user, you have several rights regarding your personal data. You have the right to access your personal information and review the details we have collected. You may also request corrections to any inaccurate or incomplete information through your account settings or by contacting our support team. If you no longer wish to use our services, you may request that we delete your account and remove your data, subject to regulatory retention requirements.

4.2 You also have the right to withdraw previously granted consent, such as opting out of marketing communications or disabling location services. All promotional emails contain an “unsubscribe” option, and in-app preferences can be adjusted from your profile settings. If you would like to exercise any of your data rights or submit a grievance, our support team will assist you promptly.

5. Data Security

5.1 We take the security of your personal and financial data very seriously. Bright Digi Gold uses advanced technical and organizational measures to ensure your information is safe from unauthorized access, alteration, disclosure, or destruction. This includes using encryption technologies, secure servers, regular software updates, access restrictions, and multi-factor authentication for account login.

5.2 Our systems undergo routine audits and vulnerability testing to identify and resolve potential risks. Although we take all reasonable precautions, no online platform can guarantee 100% security. Therefore, we urge users to maintain strong passwords, avoid sharing login credentials, and notify us immediately in case of suspicious activity on their accounts.

6. Data Retention

6.1 We retain your personal and financial data only for as long as necessary to fulfill the purposes described in this Privacy Policy. This includes maintaining records for legal, tax, regulatory, fraud prevention, and customer support purposes. If your account is inactive or deleted, we may still retain some anonymized or archived information in compliance with applicable laws. Once data is no longer required, it is securely erased or anonymized.

7. Cookies and Tracking Technologies

7.1 To enhance user experience and analyze Platform performance, we use cookies and similar tracking technologies. These small data files help us remember your login details, preferences, and navigation behavior. Cookies allow us to improve site functionality, personalize offers, and show targeted advertisements. You can control cookie preferences through your browser settings or device permissions. However, disabling cookies may impact the usability of certain features on the Platform.

8. Third-Party Links

8.1 Our Platform may include links to external websites, tools, or services such as payment gateways, credit bureaus, or educational blogs. Please be aware that we are not responsible for the privacy practices or content of these third-party platforms. Once you leave our domain or app, their privacy policies apply, and we advise you to read them carefully before providing any personal data.

9. Children’s Privacy

9.1 Bright Digi Gold does not knowingly collect or solicit personal information from individuals under the age of 18. Our services are strictly intended for adults who are legally eligible to enter into financial contracts. If we become aware that we have collected data from a minor without parental consent, we will promptly delete such information.

10. Updates to This Policy

10.1 We may occasionally update this Privacy Policy to reflect changes in legal regulations, business operations, or service enhancements. Any significant changes will be notified to you through email, app notifications, or an updated version posted on our website. We encourage you to review the policy periodically. Continued use of our Platform after changes implies your acceptance of the revised terms.

11. Contact Us

11.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, you may contact us at:

Bright Digital Gold Pvt. Ltd. [501, 5th Floor, World Trade Center, Babar Road, New Delhi - 110001]

📧 Email: support@brightdigigold.com

📞 Customer Care: 011-69266552

🕐 Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST